Privacy Policy

This Privacy Policy explains how Korso, Inc. ("Korso," "we," "us," or "our") collects, uses, and shares information when you use our products and services, including our data, measurement, and trading tools and Shepherd (collectively, the "Services").

1. Information we collect

We collect the following categories of information:

• Account information: when you sign in through a third-party identity provider (currently Google or GitHub), we receive your name, email address, and profile photo from that provider.
• Usage data: we use product analytics tools to understand how the Services are used, including pages viewed, features used, and general device/browser information.
• Payment information: if you purchase a paid plan, our payment processor collects and stores your billing details. We do not store your full card number.
• Cookies and local storage: we use cookies and similar technologies to keep you signed in and remember your session and preferences.
• Content you provide: information you submit within the Services, such as Shepherd tasks, messages, and configuration.

2. How we use information

We use the information we collect to:

• Provide, maintain, and secure the Services;
• Authenticate you and keep you signed in;
• Process payments for paid plans;
• Understand usage patterns so we can improve and prioritize the Services;
• Communicate with you about your account, support requests, or material changes to the Services;
• Detect, investigate, and prevent fraud, abuse, and security incidents.

3. How we share information

We do not sell your personal information. We share information with:

• Service providers who help us operate the Services, such as our authentication provider, cloud infrastructure provider, analytics provider, and payment processor, bound by obligations to protect your information;
• Legal and safety purposes, where we believe disclosure is required by law, regulation, or legal process, or is necessary to protect the rights, property, or safety of Korso, our users, or others;
• Business transfers, such as a merger, acquisition, or sale of assets, in which case information may be transferred as part of that transaction.

4. Cookies

We use essential cookies and local storage to operate core features of the Services, such as keeping you signed in. We may also use analytics cookies to understand product usage. You can control cookies through your browser settings, though disabling essential cookies may prevent you from signing in or using the Services.

5. Data retention

We retain your information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time as described in Section 7 below.

6. Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights and choices

You may access, correct, or request deletion of your personal information by contacting support@korsoai.com. If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and to request its deletion; we will not discriminate against you for exercising these rights. If you are located outside the United States, you may have additional rights under your local law; we will honor requests consistent with applicable law.

8. Children's privacy

The Services are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

9. International users

Korso is based in the United States, and information we collect is processed and stored in the United States. If you access the Services from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States.

10. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Continued use of the Services after changes take effect constitutes acceptance of the revised policy.

11. Contact

Questions about this Privacy Policy or your personal information can be sent to support@korsoai.com.