Privacy

At a glance

• Korso captures your screen and microphone only when you ask a question or dictate, not continuously. Each question sends a fresh image of your primary display.
• If you turn on voice answers where they are offered, Korso speaks its answers aloud and keeps listening for a few seconds after each answer so you can ask a follow-up. Voice answers are off unless you turn them on.
• Your questions, transcripts, screenshots and attached files are processed by our AI service providers to produce your answer.
• If you connect an online account, such as your email or calendar, Korso uses a service provider to keep the connection and to carry out the actions you ask for. You can disconnect at any time in Settings.
• We save your questions and Korso's answers to your account so you can return to them. We do not store your screenshots or audio recordings on our servers.
• If you upgrade to Korso Premium, Stripe sells it to you and takes your payment. When you open Stripe's checkout, Korso keeps a link to your Stripe customer record, and once you subscribe, your subscription's status and dates. You enter your card details on Stripe's page, and Korso does not store them.
• We do not sell your personal information and do not show ads. The app and our servers send usage and error information to our analytics and crash-reporting providers so we can understand how Korso is used, support you and improve it. This never includes your screenshots, audio, or the text of your transcripts, questions or answers, and you can turn it off in Settings. The website uses analytics only if you accept the banner asking for it.
• You can delete any conversation in the app at any time and request deletion of your entire account by email.
• You must be at least 18 years old to use Korso.

1. Information we collect

Account information

When you create an account you sign in with Google or with an email address and password. We store your email address, display name (the name you give when you set up Korso, if provided), a unique account identifier and your sign-in methods. Korso never receives or stores your password.

Content you submit when asking a question

• Your typed question.
• When you ask by voice, a recording of your speech and the transcript produced from it. Recording starts only when you use the recording shortcut or control.
• If you have voice answers turned on, your speech during a voice exchange: while you hold the recording shortcut, and for up to seven seconds after each spoken answer so you can ask a follow-up without it. The words heard are saved as your question, as with any other question.
• An image of your entire primary display, taken when you submit a question, with Korso's own windows excluded. Other applications, notifications, messages and personal information visible on that display are included. Pointing at or circling an area does not exclude the rest of the display.
• Images, documents or text files you deliberately attach.
• Recent exchanges from the current conversation, so follow-up questions have context.
• The results of desktop actions you approve, such as the contents of a file Korso opens for you or the output of a script you allow it to run. It also includes what a connected account returns for an action you ask for. Korso asks for your approval before each action unless you turn prompts off for opening links and applications in Settings.

Saved conversation history

The text of your questions, Korso's answers, and each conversation's title and summary are saved to your account. Screenshots, region images and audio recordings are processed to produce an answer and are not stored on our servers.

Connected online accounts

If you connect an online account, you grant access on that service's own consent page, which may show the name of our service provider rather than Korso. Korso does not receive your password for that account.

When you ask Korso to act in a connected account, we and our service providers process the details of the action and what the account sends back, including any error message. That information becomes part of your conversation and is handled like the other content you submit, as this policy describes. We keep only the limited records we need to run and secure this feature, and to remove your connections when you delete your account.

Usage information

To operate fair usage limits and to show you your own usage, we keep counts per account of requests made, audio transcribed, words dictated and actions run. These counts do not include the content of your questions or answers.

Billing

When you open the checkout for Korso Premium, Korso creates a customer record for your account at Stripe and keeps the link between them, even if you leave without paying. If you subscribe, you pay on Stripe's checkout page, and Stripe sells the subscription to you (see Section 4). Korso also keeps the facts that decide your plan: each subscription's status, whether it is billed monthly or yearly, the dates of its current period, and when it is set to end or ended. If we give you Premium at no charge, we keep the dates it starts and ends. Korso does not store your card details, your billing address, or the name and email address you give Stripe.

Usage and crash reporting

The app and our servers send usage events and error reports to our product analytics and crash-reporting providers in the United States, currently PostHog and Sentry. Usage events describe how you use Korso, including which features and connected apps you use: the settings and screens you use, the actions you take and how they turn out, timing and performance, errors, the applications you dictate into, your answers to in-app ratings and surveys, and information derived from your requests, such as their length, language and general topic. Error reports describe what went wrong, with a technical trace.

Events and reports are linked to your account and may include your account identifier, email address and display name, a random identifier for your installation, your device, operating system and app version, and an approximate location derived from your IP address. They never include your screenshots, audio recordings, or the text of your transcripts, dictated text, questions or answers.

Usage and crash reporting is on by default. You can turn it off at any time in Settings; one switch covers both, and from then on the app sends nothing to either provider and our servers stop sending events about your requests.

Device and connection information

Our servers receive your IP address with every request, along with the app version and platform when the app checks for updates. We keep operational records about each request, such as timing and outcome, that do not include the content of your questions, answers, images or files. During sign-in, a label made from your computer's name is shown in your browser so you can recognize your own sign-in.

Download link by email

If you ask our website to email you the link to download Korso, we use the email address you enter only to send you that email. We do not keep it.

Support and correspondence

If you contact us we receive your email address and whatever you include in your message. Do not include passwords or unnecessary confidential information in support requests.

If you send a feature suggestion or a problem report from the assistant, we receive the title and details shown on the card when you press send, your account email, the app's language, your platform and app version. We do not receive the conversation, screenshots or logs.

Website visits

korsoai.com uses no cookies or advertising trackers. The website host receives standard connection information such as your IP address and requested pages. The website may load fonts or link to third-party services, such as call scheduling, which handle your information under their own policies. The sign-in pages set one temporary, secure cookie used only to complete a single sign-in attempt. It expires within five minutes.

The website asks, once, whether you accept analytics. If you accept, our analytics provider in the United States, currently PostHog, records the pages you view, the buttons and links you click, your browser and device type, the page and campaign that referred you, and an approximate location derived from your IP address. It does not record what you type. If you accept and later create a Korso account, we may link your website activity to that account so we can understand how people find and start using Korso. If you decline or ignore the banner, nothing is collected.

The website keeps its information in your browser's local storage, not in cookies:

• Your answer to the banner, so that it is not shown again. It stays until you clear the site's data in your browser.
• If you accept, PostHog's random identifier and settings, so that your visits can be counted together. They have no expiry date and stay until you turn analytics off or clear the site's data. Visits more than 30 minutes apart are counted as separate sessions.

You can change your answer at any time with Analytics choices at the bottom of every page. If you turn analytics off, PostHog stops collecting and its identifier is deleted from your browser.

2. How we use information

• To transcribe your speech, answer your questions and carry out actions you approve.
• To create and secure your account and let you sign in on your computer.
• To save your conversation history and let you return to or delete it.
• To enforce usage limits, prevent abuse and protect the security of the Service.
• To operate, troubleshoot, support and improve the Service.
• To understand how Korso is used, both across all users and for individual accounts, such as how people find Korso, get started, which features they use and where they run into problems.
• To develop and test new features, including offering different versions to different users.
• To ask for your feedback, including through in-app ratings and surveys, and the optional question on the unsubscribe page, whose answers are counted without your account.
• To pass feature suggestions and problem reports you choose to send from the assistant to the Korso team, together with your account email so we can reply to you.
• To deliver updates to the app.
• To respond to your requests and communicate with you about the Service.
• To email you about Korso: product updates, new features, changes to the Service and news from the Korso team, and required notices about your account, security and changes to our terms or this policy. These emails greet you by the name you gave when you set up Korso. Section 7 explains how to stop these emails.
• To comply with law and enforce our Terms of Service.

Authorized Korso personnel may review your account, usage information and saved conversations when needed to provide support you ask for, investigate a problem or abuse, keep the Service secure, or improve the quality of Korso's answers and features.

We do not use your questions, screenshots, recordings, files or answers to train AI models, and we do not use your information for advertising or for automated decision-making that affects you.

3. Microphone, screen and dictation

Korso does not continuously record your screen or microphone. Depending on your microphone settings, Korso may keep the microphone open while idle so recording can start without delay; idle audio is discarded on your computer and is never sent anywhere. Hide confidential or unrelated information before asking a question, because everything visible on your primary display is sent with it.

With the screenshot, Korso also sends the text around your cursor in the application in front, so that text it writes for you fits what is already there. This can include text that is scrolled out of view. Korso never reads password fields or its own windows. This text is not stored, except a short passage around text Korso writes for you, which is saved with the conversation like other action results.

Dictation transcribes your speech and pastes the text into the application you have focused. Dictation does not take a screenshot and does not request an answer. The application you paste into handles that text under its own policies.

Voice answers are off unless you turn them on in Settings, and are offered only to some accounts. When they are on, the microphone stays open while you hold the recording shortcut and for up to seven seconds after each spoken answer, so you can ask a follow-up or say "go on". It closes when that time passes, when you type, press Escape or choose Stop, or when you start a new conversation. Your speech during that time is streamed to our AI model provider to hear your question and speak the answer. Spoken answers play through your speakers or headset and can be heard by people near you.

Korso records the name of the application you dictated into, as the application's name only and never the window title or its contents, to show you your usage and to improve compatibility with that application. These records are kept for 90 days.

4. Who we share information with

We share personal information only with service providers that process it on our behalf, with Stripe as the seller of Korso Premium as described below, or where required by law. We do not sell personal information and do not share it for cross-context behavioral advertising. Our service providers fall into these categories:

• AI model providers, which receive your question, transcript, screenshot, the text around your cursor, attached files, conversation context and approved action results to generate answers and summaries. Before an action runs, details of the action may also be processed to check it for safety. Answers may use web search, so search queries derived from your question may also be processed. If you turn on voice answers, an AI model provider also receives the text of each spoken answer to speak it aloud.
• Connected apps providers in the United States, which keep the connections to the online accounts you choose to connect, carry out the actions you ask Korso to take in them, and serve images the app shows, such as app logos.
• Speech-to-text providers in the United States, which receive your audio recording to produce a transcript. If you turn on voice answers, they also receive your speech during a voice exchange, streamed as you speak, to hear your question.
• Cloud infrastructure providers, which host our servers, authentication, database and update delivery in the United States, and our operational logs in Google Cloud's global locations.
• Email provider in the United States, which receives your email address, display name and sign-in method, and the messages we send you (including your first name when a message greets you by name), to notify our team that your account was created and to send you a welcome message and the emails about Korso described in Section 2. It also receives the feature suggestions and problem reports you send from the assistant, with your email address, the app's language, your platform and app version, to pass them to our team. It also receives the address you enter when you ask for the download link by email, to send you that email.
• Product analytics and crash-reporting providers in the United States, currently PostHog and Sentry, which receive the usage events and error reports described in Section 1, and PostHog the website analytics you accept. They process this information only on our behalf, and receive nothing from the app once you turn usage and crash reporting off.
• Payment provider, Stripe, which processes your payment and sells Korso Premium to you as the seller. Korso sends Stripe only your Korso account identifier. Stripe collects your email address, card details and billing address at checkout, along with information about your device and connection, such as your IP address, which it uses to prevent fraud. Stripe decides how it uses what it collects and keeps its own transaction and tax records as the seller, under its own privacy policy.
• Weather provider, OpenWeatherMap, which receives the city you choose for the tab's Weather widget, sent through our backend, and returns its weather in °C or °F as you set it. It receives nothing else about you or your account, and we do not write the city to our logs.
• Website providers, which host korsoai.com and provide call scheduling.
• Website analytics provider in the United States, which receives the website information described in Section 1 only after you accept the analytics banner.

Our subprocessors page names the providers in each of these categories.

Our AI providers process your content only to provide the service to us. Under their terms they may retain content for a limited period for abuse monitoring and legal compliance, and they do not use it to train their models.

We may also disclose information if required by law, subpoena or court order; to protect the rights, safety or property of Korso, our users or others; or in connection with a merger, acquisition or sale of assets, in which case this policy will continue to apply to your information until you are notified otherwise.

5. Retention

• Screenshots, region images and audio recordings, including your speech during a voice exchange, are processed to produce an answer and are not stored by Korso.
• Saved conversations and account information are kept until you delete the conversation or your account.
• Information from actions in connected accounts is kept with your conversation, as described above. Our own records about connected accounts are kept only as long as we need them to run and secure the feature, and no longer than your account. Our service providers keep information only for the periods their terms with us allow.
• Billing records, which are the link to your Stripe customer record and your subscriptions' status and dates, are kept while your account exists. The dates of Premium we give you at no charge are removed after it ends. The identifiers of the payment events Stripe sends us, which do not name your account, are kept for at least 30 days and removed in our routine maintenance after that.
• Usage counts, sign-in records and operational logs are kept for short, fixed periods of no more than 90 days.
• Error reports are kept by our crash-reporting provider for 90 days. Usage events, rating and survey answers, and website analytics events, are kept by our analytics provider for its stated retention period, and Korso requests deletion of your account's usage events when you delete your account.
• Per-account usage counts, including the names of applications you dictated into, are kept as daily counts for no more than 90 days. Running totals for your account that carry no dates, and aggregated statistics that do not identify anyone, may be kept indefinitely.
• Support correspondence is kept as long as needed to resolve your request and for our records.
• Feature suggestions and problem reports are kept while your account exists and for at most two years, and are deleted with your account.

Deleting a conversation removes it from Korso's active systems immediately. Copies in the encrypted backups we keep for disaster recovery are deleted automatically as newer backups replace them, about a week later. Content already sent to a provider is subject to that provider's retention described above.

6. Information stored on your computer

Korso stores your preferences, including your usage and crash reporting choice, a random identifier for this installation used for usage reporting, and an encrypted sign-in credential on your computer, protected by your operating system. Korso does not store conversation history, screenshots or audio on your disk. Uninstalling the app may leave your preferences in place; signing out before uninstalling removes the credential.

7. Your choices and controls

• You decide when to ask a question, dictate or attach a file.
• Choose your microphone and whether it stays open while idle in Settings.
• Turn voice answers on or off in Settings, where they are offered. While a voice exchange is open, release the talk key and press Escape to end it; a live conversation ends with the cross beside the light, the same gesture again, Escape, or the switch in Settings.
• Approve or deny each desktop action.
• Choose whether to connect an online account, and disconnect it at any time in Settings or in that account's own settings.
• Delete any conversation from the app.
• Sign out on any computer to stop that computer from using your account.
• Turn usage and crash reporting off in Settings. One switch covers both PostHog and Sentry and takes effect immediately on that computer.
• Decline the website's analytics banner, or turn website analytics on or off at any time with Analytics choices at the bottom of every page.
• Stop emails about Korso with the Unsubscribe link in any of them, which takes effect at once, or by writing to support@korsoai.com from the address on your account, or with your email app's Unsubscribe button. We record a written request within 10 business days. Required notices about your account, security or changes to our terms or this policy are still sent.
• Request a copy or deletion of your account and data by email, as described below.

8. Account deletion and data requests

To delete your account, receive a copy of the personal information we hold about you, or correct account information, email support@korsoai.com from the email address on your account. We may ask you to confirm the request. We respond within one month and will tell you if we need more time.

Account deletion removes your sign-in identity, account information, saved conversations, usage records and usage counts, including running totals, from our systems, and requests deletion of your account's usage events and error reports from PostHog and Sentry. It also removes the connections to your online accounts. It removes Korso's billing records and deletes your customer record at Stripe, which ends any subscription when the deletion is carried out, without an automatic refund, as our Terms of Service describe. Stripe keeps the records the law requires of a seller. A minimal record of the deletion, without any content, is kept briefly so the deletion can be reapplied to any restored backup. We may keep information where the law requires it or to resolve disputes and enforce our agreements.

9. Your privacy rights

Depending on where you live, you may have the right to know what personal information we collect and how we use and share it; to access a copy; to correct inaccurate information; to delete your information; and not to be discriminated against for exercising these rights. You can exercise these rights by emailing support@korsoai.com. If we decline a request we will explain why, and you may appeal by replying to our response.

California residents

The California Consumer Privacy Act requires the following disclosures about the preceding 12 months.

• Categories collected: identifiers (email address, display name, account identifier, IP address); audio, electronic and visual information (recordings, screenshots, attached files); the contents of your questions and answers; commercial information (your plan and the status and dates of your subscription); internet or other electronic network activity information (usage counts, usage events and error reports from the app and our servers, app version, request records, and website pages and clicks if you accept analytics); approximate location derived from your IP address; inferences about how you use Korso, such as the features you use and the general topics of your requests; and professional or employment-related information only where you include it in your content. We do not collect precise geolocation or biometric identifiers, and we do not use inferences for advertising or to evaluate you.
• Sources: you, your device, Google when you sign in with Google, and our service providers.
• Purposes: those listed in Section 2.
• Disclosed to service providers: the categories of providers listed in Section 4, for the purposes shown there, including our product analytics and crash-reporting providers, which receive usage events and error reports as our service providers.
• Sold or shared: none. We do not sell personal information or share it for cross-context behavioral advertising, and we have no actual knowledge of selling or sharing the personal information of anyone under 16.
• Sensitive personal information: your account credentials and the contents of your questions and any messages visible in your screenshots. We use sensitive personal information only to provide the Service you request, for security, and to maintain and improve the quality of the Service, and not to infer characteristics about you.

California residents may exercise the rights to know, delete, correct and limit, and may use an authorized agent, by emailing support@korsoai.com. We verify requests by matching them to the email address on the account. Residents of other US states with privacy laws may use the same address and appeal process.

10. Children

Korso is for adults. You must be at least 18 years old to create an account. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has created an account, contact us and we will delete it.

11. Security

Connections between the app, our servers and our providers are encrypted in transit. Your sign-in credential on your computer is encrypted by your operating system. Access to production systems is restricted to authorized personnel. No system is completely secure, and we cannot guarantee the security of information you transmit to us.

12. International users

Korso is operated from the United States and our servers are located in the United States. If you use Korso from outside the United States, your information is transferred to and processed in the United States and by our providers in the locations they operate.

13. Changes to this policy

When we change this policy we will update the date above. If a change materially reduces your rights or expands how we use personal information, we will notify you by email or in the app before it takes effect.

Changes to usage and crash reporting, the changes to sections 2, 4 and 7 made on September 30, 2026 about email we send to account holders, and the changes to sections 1, 2, 4, 5, 8 and 9 made on October 3, 2026 about Korso Premium, payments, the weather provider, how we answer requests and the feature suggestions and problem reports you send from the assistant, are shown at sign-in as a new version of the agreement you accept, and to users who are already signed in as a notice in the app on their first launch after the update. A change takes effect for you when it is shown to you and applies to information collected from then on. You can turn the reporting off in Settings at any time, and stop our emails as section 7 describes.

14. Contact

Questions about this policy or requests about your information can be sent to support@korsoai.com.